Information

Commonly asked questions.
How do I clean my seals?
How should I clean my equipment?
How do I stop my unit from leaking?
What do I do if I do get a leak?
What do I check if my equipment just stops working?
Why are synch leads so temperamental?
How should I store my equipment when travelling or when not in use?
How often should I get my equipment serviced?
What 'O'-ring grease should I use?
How do I know if a second hand unit is good?
How should I get my equipment to you?

How should I get my equipment to you?
Sending equipment to another person is always a worry, but with the packaging and postal service there should be little to fear. We always recommend sending any equipment in a sturdy box, rather than a padded bag or an old shoebox. Approximately 2/3 of the box should be packing material, bubble wrap is ideal but screwed up paper will do the job for most items. Put a good lining of packaging in the box and place your equipment with a covering letter in a plastic bag, any accessories should be wrapped separately, place in the centre of the packing and ensure the packing material is sufficient to fill the box completely, not enough will allow your kit to move. And post by a reliable source that will offer you insurance to cover the value of replacement equipment. Alternately contact us to have your boxed equipment collected via a timed service. Please see our contact page for address details